Security & Compliance Statement
Security is Our Priority
We implement industry-leading security measures to protect your data.
Certifications & Compliance
| Certification | Status | Description |
|---|---|---|
| SOC 2 Type II | ✅ Certified | Annual third-party audit of security controls |
| ISO 27001 | ✅ Certified | International information security management |
| GDPR | ✅ Compliant | EU data protection regulation |
| CCPA/CPRA | ✅ Compliant | California privacy regulations |
| HIPAA | ✅ Ready | Available for healthcare customers with BAA |
Data Security
Encryption
- In Transit: TLS 1.2+ for all data transmission
- At Rest: AES-256 encryption for all stored data
- Backups: Encrypted with separate keys
- Database: Field-level encryption for sensitive data
Access Control
- Role-based access control (RBAC)
- Multi-factor authentication (MFA) available
- Single Sign-On (SSO) support via SAML 2.0
- Least privilege principle enforced
- Regular access reviews
Authentication
- Strong password requirements
- Account lockout after failed attempts
- Session timeout after inactivity
- IP whitelisting available
Infrastructure Security
Hosting
- Cloud Provider: Microsoft Azure / AWS (Tier IV data centers)
- Regions: US, EU (data residency options available)
- Redundancy: Multi-zone deployment
- DDoS Protection: Automated mitigation
Network Security
- Firewalls and network segmentation
- Intrusion detection and prevention systems (IDS/IPS)
- Web Application Firewall (WAF)
- Regular vulnerability scanning
- Annual penetration testing
Application Security
- Secure development lifecycle (SDLC)
- Code reviews and static analysis
- Dependency scanning for vulnerabilities
- OWASP Top 10 protection
- SQL injection prevention
- Cross-site scripting (XSS) protection
Data Backup & Recovery
- Backup Frequency: Daily automated backups
- Backup Retention: 30 days
- Backup Location: Geographically separate region
- Recovery Time Objective (RTO): 4 hours
- Recovery Point Objective (RPO): 24 hours
- Testing: Quarterly disaster recovery drills
Security Monitoring
- 24/7 Security Operations Center (SOC)
- Real-time threat detection
- Automated security alerts
- Log aggregation and analysis
- Incident response team
Employee Security
Background Checks
- All employees undergo background screening
- Enhanced checks for privileged access
Training
- Annual security awareness training
- Phishing simulation exercises
- Role-specific security training
- Incident response training
Confidentiality
- All employees sign NDAs
- Data access on need-to-know basis
- Secure offboarding procedures
Incident Response
Security Incidents
Our incident response process:
- Detection: Automated monitoring and alerts
- Containment: Immediate action to limit impact
- Investigation: Root cause analysis
- Remediation: Fix vulnerabilities
- Notification: Inform affected parties within 72 hours
- Post-Mortem: Document lessons learned
Data Breaches
In the event of a data breach:
- Customer notification within 72 hours
- Regulatory notification as required
- Detailed incident report provided
- Remediation plan and timeline
- Offer of credit monitoring if applicable
Vendor Management
- Due diligence on all vendors
- Security questionnaires required
- Data Processing Agreements (DPAs) in place
- Annual vendor security reviews
- Subprocessor list maintained
Physical Security
Our data center providers implement:
- 24/7 security personnel
- Biometric access controls
- Video surveillance
- Environmental controls
- Power redundancy (N+1)
Audit & Compliance
- External Audits: Annual SOC 2 and ISO 27001
- Internal Audits: Quarterly security reviews
- Compliance Monitoring: Continuous monitoring
- Reports Available: SOC 2 reports upon request
Customer Responsibilities
Shared responsibility for security:
- Maintain strong passwords
- Enable multi-factor authentication
- Manage user access appropriately
- Report security concerns promptly
- Keep contact information current
- Review audit logs regularly
Security Features for Customers
- IP whitelisting
- Session management controls
- Audit logs (90-day retention)
- Data export capabilities
- Custom data retention policies
- API rate limiting
Report Security Issues
Security Contact
If you discover a security vulnerability:
📧 Email: [email protected]
🔒 PGP Key: Available upon request
⚠️ Please do not publicly disclose until we’ve had time to address
Continuous Improvement
We continuously enhance our security posture through:
- Regular security assessments
- Emerging threat monitoring
- Security research and development
- Industry best practice adoption
- Customer feedback integration