Troubleshoot Issues with 2FA

Two factor authentication (2FA) is the most secure way to manage account access and prevent the risk of unauthorized users logging into the account.

However, sometimes users encounter issues when trying to use authenticator apps on their smartphones or logging in to their account with 2FA enabled.

Here are some common problems, and their solutions:

• Can’t see a code
• The code is invalid
• No one-time password (OTP) email
• Account locked due to failed attempts
• Still need help